PRIVACY POLICY
Privacy Policy
1. What does this Privacy Policy mean?
By this Privacy Policy (hereinafter referred to as the “Privacy Policy”), “Švaros broliai” UAB (hereinafter referred to as the “Company”, “we”) informs its visitors (hereinafter referred to as the “Visitor”, “you”) on how we process your personal data when you visit our website www.probroexpress.com (hereinafter referred to as the “Website”) and the mobile app PRO BRO EXPRESS CAR WASH, which can be downloaded from App Store and Google Play (hereinafter referred to as the “App”).
The Company processes your personal data in accordance with the EU General Data Protection Regulation (2016/679) (hereinafter referred to as the “GDPR”) and other applicable data protection legislation.
The controller of your personal data is “Švaros broliai” UAB, registration number 122538045, V. Gerulaičio g. 1, Vilnius, phone + 370 700 66600, e-mail info@svarosbroliai.lt.
You can contact our Data Protection Officer by e-mail dap@svarosbroliai.lt.
2. What information do we collect?
When you visit our Website or use our App, contact us by e-mail or telephone, we may collect the following information:
• the information you provide when registering on the Website and/or the App, including, but not limited to, the name, surname, place of residence, correspondence address, e-mail address, telephone number, make and model of the vehicle, vehicle plate number, other information about the ordered services;
• payment information, including, but not limited to, payment card details, time and date of payment, amount of payment, invoices and information contained therein, payment history;
• information about how you use the Website or the App;
• information about your computer and about your visits to and use of the Website and/or the App, other browsing information, including information about the device you use, your IP address, referral URL, time and date of login to the Website and/or the App, other information collected by cookies as specified in paragraph 3 of this Policy;
• Your feedback on the services we provide, which you can provide to us through the Website or feedback platforms;
• any other information that you may provide to us at any time by using the Website and/or the App, the provided services or when communicating with us.
3. Cookies
A cookie is a small text file that is stored on your device when you visit a website. We use cookies to ensure the functioning of the Website and/or the App to improve their functioning and to improve your experience when using the Website and (or) the App.
In order to analyse the use of the Website and/or the App, we use Google Analytics and other similar tools. These tools generate statistics and other information about the use of the Website based on cookies, which are stored on the users’ computers. The information collected about visits to the Website is used to create reports on the use of the Website. This information is stored by Google or another service provider. We also use cookies to recognise you as a previous visitor of the Website.
If you wish, you can control and/or delete cookies. For more information, see aboutcookies.org or allaboutcookies.org. Most browsers allow you to reject all non-essential cookies, and some browsers have an option to reject only third-party cookies. So, you can take advantage of these opportunities. However, please note that blocking all cookies may have a negative impact on the use of the Website and you will not be able to use all the Services provided on the Website and/or the App without cookies.
4. Purposes and legal grounds for processing of your personal data
The personal data we collect is used exclusively for the purposes specified in the Privacy Policy. We will process your personal data:
1) In order to give you the opportunity to use the Website and/or the App and the services provided on the Website and/or the App
For this purpose, we must process your personal data, which you provide when registering on the Website and/or the App, including your name, surname, place of residence, correspondence address, e-mail address, telephone number, make and model of the vehicle, vehicle plate number, other information about the ordered services in order to perform the contract with you (Article 6(1)(b) of the GDPR).
2) For the purposes of issuing and sending reports and invoices to you, as well as for the management of unpaid amounts and in order to collect payments from you
For these purposes, we must process your personal data, including your name, surname, ordered services, payment information, including payment card details, time and date of payment, amount of payment, invoices and information contained therein, payment history, other payment-related information in order to perform the contract with you (Article 6(1)(b) of the GDPR).
3) For the purposes of sending informative notices to you, for correspondence with you
For this purpose, we need to process your personal data, including your name, surname, e-mail address, other information you provide to us when contacting us, in order to perform the contract with you or we will process such data on the basis of our legitimate interest in managing your queries (Articles 6(1)(b) and 6(1)(f) of the GDPR).
4) For the purposes of improvement of the Website and/or the App
For this purpose, we collect your personal data, including information about your computer and about your visits to and use of the Website and/or the App, other browsing information, including information about the device you use, your IP address, referral URL, the time and date of login on the Website and/or the App, other information collected by cookies based on our legitimate interest in ensuring the quality of your experience in order to improve the Website and/or the App so that they meet your expectations (Article 6(1)(f) of the GDPR).
5) For the purposes of sending our news and other information related to our services by e-mail or other means for direct marketing purposes
For direct marketing purposes (for sending news, advertising messages, other marketing purposes), we will process your personal data, including e-mail address, telephone number, information about the history of the services you have ordered on the basis of your consent (Article 6(1)(a) of the GDPR). You may opt out of receiving such news and information at any time by notifying us by e-mail or changing the settings in your account. In cases where we send instant display messages (“push notifications”) in the App, you may opt out of such notifications by changing the App settings.
If we have your personal identification number, we will not use it for direct marketing purposes.
6) For the purposes of administration of feedback on our services and improvement of the services we provide
For the purposes of administering feedback about our services and improving the provided services, we will process your data, including the name, surname, e-mail address, telephone number on the basis of our legitimate interest in managing your feedback and improving the quality of the services provided so that they meet your expectations (Article 6(1)(f) of the GDPR).
7) When we seek to bring, enforce or defend legal claims
If we become a party to a legal process in which you participate, or in other cases where it will be necessary for us to defend our legitimate claims, we will process your personal data, including all relevant above-mentioned information, accounting and legal files, legal documents, other information that you provide to us or that we have collected through your use of our services, on the basis of our legitimate interest in bringing, enforcing or defending our legal claims (Article 6(1)(f) of the GDPR).
We inform you that in the cases specified above, where the legal basis for the processing of your personal data is a contract concluded with you or a legal obligation applies to us, you must provide us with the personal data. If you fail to do so, we will not be able to provide you with the opportunity to use the Website and/or the App and our other services.
5. Disclosure of data
We use IT service companies, a customer service contact centre, marketing message service providers and customer experience solution providers to help us provide services and ensure their quality. These companies process your data only on the basis of our instructions on a contractual basis and may not use your data for their own purposes.
When you make online payments over the Internet, your data is transferred to financial institutions that further process this data for their own purposes.
Your data generated by cookies is also transferred to other data controllers who independently process the data, such as Google, Facebook, Hotjar. Please note that these data recipients, although established in the territory of the EU, may transfer data outside the EU, e.g. to the USA. Please be aware that we will also transfer your data to Google for the purposes of evaluating your consent or refusal to use cookies or program identifiers and to obtain the related browsing analysis necessary to improve our website and (or) the App (more information on the collection and transfer of data for these purposes can be found here.
Other cases where we could disclose information about you:
• if we are required to do so by law;
• to protect your rights or interests (including providing your data to third parties, for example lawyers, auditors, debt collection companies);
• in case of planning to sell a part of the Company’s operations or its assets, when disclosing your personal data to a potential purchaser of the operations or a part thereof;
• after the sale of the Company’s operations or a substantial part of its assets to third parties.
We also have the right to disclose your personal data to other companies of the group for internal administration purposes. The companies of the group and their contact details are available here: www.probrogroup.com
The Website and/or the App may contain links to third-party websites (including those of our partners). We do not assume any direct or indirect liability for the content, accuracy of information or opinions expressed on such websites or for the quality of the goods and services offered on such websites.
6. Your rights
1) Right of access
You may submit a written request (by post, e-mail or at our registered office) to us to provide you with information about whether the data relating to you is being processed, and if such data is processed, you have the right to access such data.
2) Right to rectification
You also have the right to request for the rectification of inaccurate personal data concerning you by submitting a written request to us (by post, e-mail or at our registered office). Depending on the purposes for which your personal data has been processed, you have the right to request for completion of incomplete personal data, including by submitting an additional statement.
3) Right to erasure (“Right to be forgotten”)
In addition, you have the right to request that we delete your personal data. However, in certain cases, we may refuse to exercise this right on the basis of the exceptions provided for in data protection law.
4) Right to restriction of processing
You have the right to request for restriction of the processing of your personal data. When the processing of your personal data is restricted, we may process such data, with the exception of storage, only with your consent or for purposes of establishment, exercise or defence of legal claims and/or protection of yours or another person’s rights, or for the reasons of public interest.
5) Right to data portability
You have the right to request that we transfer your processed personal data to another controller where technically possible.
6) Right to object
You have the right, for reasons relating to you in a specific case, to object at any time to the processing of personal data relating to you where we rely on a legitimate interest in the processing of your data, as set out in paragraph 4 above.
7) Right to withdraw consent
In cases where we process your personal data based on your consent in accordance with Article 6(1)(a) of the GDPR, you have the right to withdraw your consent at any time. In cases where we send instant display messages (“push notifications”) in the App with your consent, you can opt out of such notifications by changing the App settings.
7. Do we perform automated individual decision-making, including profiling?
According to the data (nature and history) of previously ordered services, if the Company has technical capabilities for such decision-making, we automatically offer other services, which are usually purchased by purchasers of similar profile ordering similar services, or we draw up a list of advertising recipients to whom an advertising offer may be relevant. This process is referred to as profiling. We do it only if you give your explicit consent.
8. How and where to ask questions related to data protection?
If you believe that your rights as a personal data subject are and/or may be infringed, please contact us by e-mail info@svarosbroliai.lt.
You can contact the Data Protection Officer of the Company for all issues related to the processing of your personal data and exercising your rights by e-mail: dap@svarosbroliai.lt.
You have the right at any time to submit a complaint to the State Data Protection Inspectorate, L. Sapiegos g. 17, Vilnius, tel. (8 5) 271 28 04, (8 5) 279 1445, e-mail ada@ada.lt (for more information, see: https://vdai.lrv.lt/).
9. Period for which personal data will be stored
The information collected by cookies is stored in accordance with paragraph 3 of the Privacy Policy.Your personal data is stored throughout the term of the subscription washing service agreement or the Smart service contract concluded with you. Personal data received during the provision of services is stored for 38 calendar months from the provision of the service. Electronic account data is stored throughout the term of the subscription washing service agreement or the Smart service contract concluded with you, or in the absence of valid contracts – for 38 calendar months from the creation of the account or termination of the contract. If you have an account and active Smart services, but you do not purchase Smart services, account data is stored for 38 calendar months from the last login to your account.
Personal data of customers who have purchased gift vouchers (coupons) are stored for 38 calendar months from the date of payment for the gift voucher (coupon).
Video recordings are stored for 30 days from the date the video recording is made.
We inform you that we reserve the right to store your personal data for a longer period in cases where this is required by laws applicable to us.
10. Changes to the Privacy Policy
We may update or change this Privacy Policy at any time. Such updated or amended Privacy Policy will take effect from the date of its publication on the Website and/or the App. You should check the Privacy Policy from time to time and make sure that you are satisfied with the relevant version of the Privacy Policy. After updating the Privacy Policy, we will inform you about the amendments we believe to be material by posting about such amendments on the Website and/or the App. You can check the “Update Date” below to find out when the Privacy Policy was last updated.
11. Contact information
If you have any questions regarding the information provided in the Privacy Policy, we kindly ask you to contact us by sending an inquiry by e-mail or by registered mail, using the following contact details:
“Švaros broliai” UAB
Registration number of the company 122538045
VAT number LT225380417
Registered office address – V. Gerulaičio g. 1, Vilnius
A/C LT947300010002468760, Swedbank AB
Telephone: +370 700 66600
E-mail: info@svarosbroliai.lt
The last update of the Privacy Policy was made on 26 February 2024